Terms of Use

1. PURPOSE AND SCOPE

These Terms of Use regulate the use of ECU chiptuning file service, Solutions platform and related services provided by Individual Entrepreneur ECUHARD.

Using the platform indicates complete acceptance of these terms. If you do not accept these terms, you cannot use the platform.

2. DEFINITIONS

• Platform: Individual Entrepreneur ECUHARD Solutions - ECU chiptuning file service platform
• User: Individual or legal entity using the platform
• File Service: ECU software file processing service
• Credit: Digital unit used for file processing on the platform
• Dealer: Authorized business with a dealership agreement with Individual Entrepreneur ECUHARD
• AI System: Artificial intelligence supported automatic file processing module

3. SERVICE DEFINITION

3.1 Basic features

• AI supported ECU chiptuning file processing
• DPF, EGR, AdBlue, DTC and over 30 operations support
• Revert Original - reverting file to original
• DTC Remover - fault code management
• Stage 1, Stage 2, Stage 3 tuning
• Professional technical support

3.2 Credit system

The platform uses a credit-based payment system. Credits are purchased through secure payment infrastructure and used in file operations. The credit cost of each operation varies according to ECU type and processing.

3.3 Subscription packages

Different subscription levels are available. The features and credit advantages offered by each package can be viewed from the Pricing page.

3.4 Open files, nothing hidden

Our files are not encrypted. They are master files that can be opened and inspected with any tool. In our own ECUHARD Tuning Editor, users can inspect the calibrations inside their files themselves. Because they are master files, they can also be checked by other businesses or independent experts.

The AI applies a stored solution only when the file and SW number match byte for byte, and every solution has already passed an engineer, a dyno test and a user test. Without an exact match nothing is applied and the job goes to an engineer. Each solution shows its trust level; after it has been used 30 times it is marked as approved, giving users additional assurance.

3.5 What affects the result

A software change can only show its effect on a healthy vehicle. If the vehicle has a physical or unrelated fault, for example a blocked exhaust or fault codes that were switched off earlier, the effect of an operation such as Stage 1 may not be noticeable, and we cannot see the vehicle’s condition from the file. Check the vehicle and inform your customer before you start.

A method that works on one vehicle may not work on another of the same brand and model that has a different software (SW) version. This is why every solution is matched by SW number and never applied to a different one.

4. USAGE CONDITIONS

4.1 Authorized use

The platform is designed for professional use only by qualified technicians in the automotive field.

4.2 Usage limitations

• Using the platform for illegal purposes is prohibited
• Modifying software, extracting source code or reverse engineering is prohibited
• Redistributing, selling or renting the platform is prohibited
• Performing operations on vehicles without vehicle owner permission is prohibited
• Bypassing security or identity verification systems is prohibited
• Sharing account information with third parties is prohibited

4.3 User responsibility

• Complying with legislation in their country
• Informing vehicle owners about changes made
• Accepting that responsibility for changes made belongs to the user
• Using the platform in accordance with professional best practices

5. ACCOUNT CREATION

• A valid email address and accurate information are required for registration
• User must be over 18 years old
• Account security is the responsibility of the user
• Each user can only open one account

6. PAYMENT AND CREDIT SYSTEM

• Payments are processed through secure payment infrastructure
• Purchased credits are instantly loaded to the account
• Credit prices may be changed with advance notice
• No refunds are made for used credits
• Refund conditions are separately specified on the Refund Policy page

7. INTELLECTUAL PROPERTY

Individual Entrepreneur ECUHARD platform, software, databases, Stabil ECU brand and all components are protected by intellectual property rights. Purchasing a license or subscription only grants usage rights, not ownership rights.

8. LIABILITY LIMITATION

Our liability is limited to the paid license or credit amount. We cannot be held responsible for the following:

• Direct or indirect damages arising from platform use
• Data loss or business interruptions
• Non-compliance with local legislation
• Damage to vehicles or equipment
• Engine failures or emission non-compliance

9. DEALER SPECIAL CONDITIONS

Dealers are subject to a separate Dealer Agreement in addition to these Terms of Use. Dealership rights, territory protection and special pricing conditions are specified in the relevant agreement.

10. ACCOUNT SUSPENSION AND TERMINATION

• In case of rule violation, account may be suspended without warning
• Upon detection of fraud or unauthorized access, account is permanently closed
• User may close their account at their request

11. APPLICABLE LAW

These Terms of Use are subject to Georgian law. Disputes are subject to the jurisdiction of Georgian courts.

12. CONTACT

For questions about these terms of use, contact us at info@ecuhard.com.