Privacy Policy

1. INTRODUCTION

As Individual Entrepreneur ECUHARD we place great importance on protecting the privacy and personal data of our users. This privacy policy explains how we collect, use, store and protect your personal information when using our ECU chiptuning file service and related services.

This policy has been prepared in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

2. DATA CONTROLLER

We are the data controller for personal information processed in connection with our services.

3. DATA WE COLLECT

3.1 Information you provide

• Account information: Name, surname, email address, phone number
• Payment information: Billing details, payment method (processed through secure payment infrastructure)
• Communication data: Messages, support requests, feedback
• License information: Subscription type, credit usage, transaction history
• Dealer information: Business name, address, authorized person information

3.2 Automatically collected information

• Technical data: IP address, device information, browser type
• Usage data: Platform usage statistics, accessed features, session duration
• Performance data: Error logs, performance metrics
• ECU data: Uploaded file information, vehicle and ECU types (anonymized)

4. PURPOSES OF DATA USE

• Service provision: Providing and operating the ECU chiptuning file service
• Account management: Creating and managing your user account
• Payment processing: Processing credit purchases and subscriptions
• Customer support: Answering your questions and providing technical support
• Service improvement: Developing our platform by analyzing usage patterns
• Security: Detecting and preventing fraud and unauthorized access
• Legal compliance: Compliance with legal obligations and regulations
• AI processes: Conducting artificial intelligence supported file processing procedures

5. LEGAL BASIS

• Contract performance: Providing the services you request
• Legitimate interest: Improving our services and ensuring security
• Consent: For marketing communications and optional features
• Legal obligation: Compliance with applicable laws and regulations

6. DATA SHARING

We do not sell your personal data. We may share your information with the following parties:

• Payment processors: For secure processing of payment transactions
• Hosting provider: For server and infrastructure services
• Analytics services: Google Analytics - for website traffic analysis
• Translation service: Claude API - for content translation (no personal data sent)
• Legal authorities: When required by law or to protect our rights

All third parties are required to protect your data and use it only for specified purposes.

7. DATA SECURITY

• Encryption: Data is encrypted in transit and at rest (SSL/TLS)
• Access control: Only authorized persons can access personal data
• Regular audits: Security assessments and vulnerability tests are conducted
• Incident response: Procedures are in place to handle potential data breaches

8. DATA RETENTION PERIODS

• Account data: While your account is active and 2 years after closure
• Payment data: 7 years for accounting and legal purposes
• Support data: 3 years after last interaction
• ECU files: 90 days after transaction completion
• Technical records: 12 months for security and performance analysis

9. YOUR RIGHTS

Under GDPR and other privacy laws you have the following rights:

• Access: Request information about personal data we process
• Rectification: Correct incorrect or incomplete personal data
• Erasure: Request deletion of your personal data (right to be forgotten)
• Restriction: Limit the processing of your personal data
• Portability: Receive your data in structured, machine-readable format
• Objection: Object to processing based on legitimate interest
• Withdraw consent: Withdraw your consent for consent-based processing

To exercise these rights, contact us at info@ecuhard.com.

10. INTERNATIONAL TRANSFERS

Your personal data may be transferred to and processed in countries outside your country of residence. We ensure appropriate security measures are taken.

11. CHILDRENS PRIVACY

Our services are not designed for those under 18 years of age. We do not knowingly collect personal data from children.

12. POLICY CHANGES

We may update this privacy policy from time to time. We will notify significant changes via email and website.

13. CONTACT

For questions about this privacy policy, contact us at info@ecuhard.com. We will respond to your request within 30 days.